SAFEBASE SUBSCRIPTION AGREEMENT
1. INTRODUCTION
1.1. By Subscribing to the Services, you agree to enter into a legally binding Subscription Agreement (“Agreement”) with Ignition.
1.2. This Agreement encapsulates the Service offering and terms and conditions related to the Subscription to the Services as well as to your use of the Website. By Subscribing to the Services, you agree to all such terms and acknowledge the terms of any related policies issued from time to time.
1.3. If you do not agree with the terms set forth in this document, we recommend that you do not subscribe to the Services or continue to access or use the Website.
2. DEFINITIONS
2.1. Unless the context dictates otherwise, the words and expressions set forth below shall bear the meanings ascribed to them: -
2.1.1. “Applicable Laws” means all applicable laws, regulations, regulatory requirements and codes of practice of any relevant jurisdiction, as amended and in force from time to time;
2.1.2. “Benefit(s)” means the comprehensive array of Services or any part thereof, that SafeBase provides to its Subscribers. Designed to enhance the safety, maintenance, and overall management of the Subscriber's Home, the Benefits include but are not limited to, Home maintenance services, emergency services, deep cleaning, pest control, and relocation support. These Services are accessible through the SafeBase Website and are detailed on the Services page. Specific terms and detailed descriptions of each Service are outlined in clause 2.1.20;
2.1.3. “Business Day(s)” means normal business days, being Monday to Friday, from 08:00 – 17:00, weekends and South African public holidays excluded;
2.1.4. “Contact Centre” means the division of Ignition, which is responsible for inbound and outbound calls, including customer service;
2.1.5. “CPA” means the Consumer Protection Act 68 of 2008;
2.1.6. “Data” means any qualitative or quantitative pieces of information that Ignition collects, stores, processes, or transmits. This encompasses a broad spectrum of information, including but not limited to personal Data such as names, addresses, and contact details; Financial Information like payment methods and transaction histories; Service usage Data, which details Subscriber interactions with SafeBase Services; and any other metrics or analytics that assist in enhancing Service delivery and business operations;
2.1.7. “Day(s)” means calendar days, unless expressly referred to as Business Days;
2.1.8. “Home” means the primary place of permanent residence within the Republic of South Africa, used exclusively for domestic purposes;
2.1.9. “Financial Information” means any Data regarding the monetary aspects of an individual’s or entity’s interaction with SafeBase, including but not limited to bank account details, payment history, credit card numbers, billing records, and any other financial Data used for processing payments and managing the Subscription;
2.1.10. “Ignition” means Ignition Telecoms Investments (Proprietary) Limited (registration number: 2010/016551/07) situated at Quadrant 4 Centenary Building, 30 Meridian Drive, Umhlanga, 4301, and any of its subsidiaries, as incorporated from time to time, also referred to as ‘’we’’, ‘’us’’, or ‘’our’. Ignition is the proprietor of SafeBase;
2.1.11. “Intellectual Property” means all intellectual property subsisting in, pertaining to or used on, through or by means of the Website and Services, including, without limitation, documents, designs, Trademarks, service marks, Data, trade secrets, methods and know-how, as well as copyright, including, without limitation, all copyright in any documents, logos, designs, multimedia works, software (including both source and object code and any programmers’ or developers’ notes, flow charts, memoranda and design documents), as well as any goodwill and rights of reputation attaching to any of the above;
2.1.12. “Month” means a calendar month, and for the purposes of this Agreement, a calendar month is defined as the period from the first Day of a given month to the last Day of that same month, inclusive;
2.1.13. “Monthly Subscription Fee” means the recurring monthly fee payable in advance, by way of debit order, by the Subscriber to SafeBase, in South African Rands, in exchange for access to the Website and use of the Service. The amount of the Monthly Subscription Fee is specified in the pricing details provided by SafeBase;
2.1.14. “Personal Information” means any information as defined in POPIA, including but not limited to:
2.1.14.1. name and surname;
2.1.14.2. identification number;
2.1.14.3. physical address; and
2.1.14.4. contact details;
2.1.14.5. Log In details; and
2.1.14.6. Financial Information;
2.1.15. “POPIA” means the Protection of Personal Information Act 4 of 2013;
2.1.16. “Privacy Policy” means our Privacy Policy that may be accessed on the Website, which is supplementary and complimentary to this Agreement, and which provisions are read into this Agreement as if specifically incorporated herein;
2.1.17. “Processing” means any automated or manual activity of collecting, recording, organizing, storing, updating, distributing and removing or deleting Personal Information;
2.1.18. “SafeBase”, “us”, “we” or “our” refers to the operating name given collectively to the Website and Services by Ignition;
2.1.19. “SafeBase Portal” means the online platform that helps Customers book Services. When a customer clicks the "Book Services" button, they are redirected to the SafeBase Portal, where their Personal Information is used to send notifications and updates about their Service requests;
2.1.20. “Services” means the comprehensive suite of Home maintenance and support solutions provided by SafeBase, as detailed on our Services page. These Services are designed to ensure the safety, functionality, and convenience of the Subscriber’s Home. In addition to the terms of this Agreement, these Services are subject to the specific terms, conditions and/or limitations set forth in Annexure A of this Agreement.
2.1.21. “Service Provider” means any third-party individual or entity introduced to you by SafeBase to provide the Services;
2.1.22. “Sites” means any third-party website and/or web-applications that showcase such third-party’s products or services. Sites will also include third-party websites or web-applications made use of by Safebase for the purposes of providing the Services or enabling payment of the Monthly Subscription Fee;
2.1.23. “Subscriber(s)” means any User(s) who takes all required actions, including creating a User profile and paying the Monthly Subscription Fee, to benefit from the use of the Services;
2.1.24. “Subscription” means a Subscriber’s access to the Website and use of the Services in return for payment of the Monthly Subscription Fee;
2.1.25. “Trademarks” means all registered and unregistered trademarks, trade names, symbols, signs, insignia, emblems, logos and slogans utilized by Ignition in facilitating your use of the Website and its Services;
2.1.26. “User(s)” means any individual, firm, company, corporation, juristic person, local authority, or any trust, foundation, organization, association, or partnership, whether or not having separate juristic personality, who accesses, uses, or interacts with the Website provided by SafeBase. This includes accessing, using, or interacting by browsing, Subscribing to, or downloading content from the Website. The term encompasses both Subscribers and casual visitors who browse the Website without creating an account;
2.1.27. "Website" means www.safebase.co.za, which serves as the primary digital interface for SafeBase. The Website encompasses the technological framework that supports all functionalities necessary for providing the Services. This framework facilitates Subscription management, Service requests, and comprehensive User support. Through the Website, Users can register, request assistance, and access a full range of SafeBase’s Services, seamlessly integrating User interactions within a single, accessible online platform; and
2.1.28. “you” or “your” means the Subscriber and/or the User.
3. SUBSCRIPTION SERVICES
3.1. Only Subscribers are permitted to access and benefit from the Services provided on the Website.
3.2. The Website grants Subscribers access to its Services. For a detailed elaboration of the specifics of each Service, please visit our Services page. For specific terms and conditions of each Service, please refer to Annexure A.
3.3. Upon Subscribing to the Services, the Subscriber gains access to the Services provided by SafeBase.
3.4. Each Subscription is valid for a 12-month period from the date of purchase. The Service Benefits associated with the Subscription can be used at any time within this 12-month period but do not carry over beyond it. Once a Subscriber has exhausted the allotted Service Benefits within the 12-Month cycle, no further Benefits will be available until the next cycle begins. It is the Subscriber’s responsibility to utilize the available Service Benefits within the designated timeframe.
3.5. The Monthly Subscription Fee is payable Monthly in advance by way of a debit order, ensuring continuous access to the Subscription.
3.6. Depending on the method that the Subscriber used to sign up to the Services, the payment of the Monthly Subscription Fee, by way of a debit order, will either be facilitated by us or by a Service Provider.
3.7. The payment method for the Subscription, including any debit order, cannot be canceled without prior written notice to SafeBase. Any requested change will be confirmed by Safebase before going into effect. Both are subject to the termination provisions of this Agreement in clause 7.
3.8. Should the due date on which the Monthly Subscription Fee fall on either a Saturday, Sunday or Public Holiday, then the debit order will go off on the following Business Day.
3.9. SafeBase reserves the right to make any adjustments to the Monthly Subscription Fee, including annual increases, at its sole discretion. These adjustments may be implemented without prior notice to the Subscriber.
3.10. SafeBase reserves the right, at its sole discretion, to modify, add, or remove Services offered or any other provision of this Agreement. Such adjustments may be made at any time to align with evolving Service capabilities, regulatory requirements, or market conditions.
3.11. Subscribers are encouraged to exercise due diligence when dealing with Service Providers and to report any issues to us via support@safebase.co.za. We undertake to respond within 48 (forty-eight) hours of receipt of a query, or as soon as possible thereafter.
4. SUBSCRIBER DATA COLLECTION
4.1. You will be able to Subscribe to the Services through the Contact Centre.
4.2. Should you sign up through the Contact Centre, you will be able to activate your Subscription on the Website by accessing the Activation Link.
4.3. When you become a Subscriber to the Services, we will collect your Personal Information.
4.4. You guarantee that any Personal Information provided, in terms of clause 4 above, required to allow you access to the Website and procurement of the Services are:
4.4.1. true, accurate, current, and correct;
4.4.2. will be updated by you regularly, as well as, if and when required; and
4.4.3. is a full disclosure of all facts.
4.5. Personal Information collected together with any information required when accessing the SafeBase Portal and/or using the Services must be kept confidential. You accept full responsibility for all activities that occur under the SafeBase Portal and accept responsibility for sharing these details.
4.6. Any use of your Personal Information used when accessing the SafeBase portal will be regarded as if you were the Subscriber using such information.
4.7. In the instance where a User becomes a Subscriber through the Website, the Monthly Subscription Fee payable, by means of a debit order, may be facilitated by a payment Service Provider.
4.8. Should the User become a Subscriber, the Subscriber’s Personal Information will be captured, Processed and stored by us in terms of our Privacy Policy.
4.9. The Subscriber consents to us using and Processing their Personal Information, in accordance with POPIA, and to Process the Subscriber’s Subscription as stated herein as well as for any Subscription related communication, marketing and future promotions.
4.10. Any Subscriptions by minors will be deemed to have been made with the necessary consent, as required in terms of Applicable Laws, of the minor’s legal guardian or parent, for us to Process the necessary Personal Information.
5. PRIVACY POLICY
5.1. To ensure that our position in relation to our POPIA compliance practices are clearly communicated to you, we ask that before you share any Personal Information with us, that you read and acknowledge the terms of our Privacy Policy.
5.2. In instances where we Process certain Personal Information and such Processing requires us to provide you with further information relating thereto, we will refer you to specific privacy notices which supplement the provisions of our Privacy Policy.
5.3. Any Personal Information Processed by us will be used solely in accordance with the CPA and POPIA and will not be disclosed to a third-party in a manner that is in contravention of POPIA.
6. COOKIES
6.1. When providing access to the Website, we seek to make your access easy, useful and reliable. This sometimes involves placing small amounts of information on your device. These are called “cookies”.
6.2. When you visit the Website, our servers may collect the IP address of your computer or other electronic device. This information is aggregated to measure things such as number of visits, average time spent on page/s or page/s viewed. We use this information to determine the use of our Website. We assume no obligation to protect this information and may process such information without limitation
6.3. The cookies cannot be used to identify you personally and are used to improve your access to, and use of, the Website. To learn more about our use of passive means of Data Processing, such as the use of cookies, please make sure that you read and acknowledge the terms of our Ignition Group_Cookie Policy_2.1.
6.4. By Subscribing to the Services, you consent to the sharing of your Personal Information with us. From time-to-time, and for purposes of account creation and/or verification on the Website, or for the fulfilment of Services to you, we will be required to Process your Personal Information and disclose it to Service Providers. By accepting this Agreement, you consent to this transfer and further Processing for the purposes set out above to enable us to fulfil our obligations to you.
6.5. When you Subscribe, you opt-in to receiving communications from us on various electronic communication channels, including email, SMS or WhatsApp, for purposes of marketing and providing our Services to you.
6.6. All information records that you send to us using the Website or any other electronic channels may be stored electronically by us, as well as the providers of the electronic channel.
6.7. Although we take all reasonable steps to protect your Personal Information and maintain confidentiality, we cannot guarantee the security or integrity of any Personal Information you transmit to us online. We take reasonable steps to ensure that any third parties with whom your Personal Information is stored, where applicable, are bound by acceptable confidentiality obligations, however, it is your responsibility to familiarise yourself with our Privacy Policy and those of any relevant Service Providers related to accessing and using the Website and procuring the Services.
6.8. If you receive any unsolicited communication, including electronic communication that appear to be from us, asking for Personal Information, please be aware that it is likely a fraudulent attempt to illegally access your information.
6.9. We do not ask for this type of information by means of electronic communications and as such we ask you not to respond to these types of communications or click on any link. Doing so will place you and your Personal Information at risk, and we will not be held responsible for any consequences resulting from your response to any such communication.
6.10. Should you receive such communication, please immediately report it to support@safebase.co.za.
6.11. Any electronic communication, including email, SMS, WhatsApp, telephonic messages, or mobile push notifications sent to you will be considered as having been received by you when such communication is sent, unless the contrary is proven. As such, it is your responsibility to provide, at your own expense, any access to the internet, data, or any required devices for purposes of such electronic communication. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically meet any legal requirements for such communications to be in writing.
6.12. Should you not wish to communicate with us via any specific channel or receive any marketing and/or Service related information from us, you may opt-out and change your communication preferences by contacting us at support@safebase.co.za.
7. TERMINATION AND CANCELLATION OF SUBSCRIPTION
7.1. Upon Subscribing for the Services, the Agreement will be concluded, and the Subscriber will be granted access to the Services until terminated by either party. The Subscription will automatically renew on a Monthly basis unless canceled in accordance with this clause 7.
7.2. Either the Subscriber or SafeBase may terminate the Agreement for any reason by providing a Month’s prior written notice to the other party. Notices from Subscribers must be sent to support@safebase.co.za.
7.3. SafeBase reserves the right to suspend or terminate any Subscription in the event of a breach of this Agreement or in cases of non-payment. SafeBase will make reasonable efforts to collect any outstanding Monthly Subscription Fees until the Subscriber’s next renewal date. If payment is not successfully collected by this date, the Subscriber will no longer be entitled to access the Website or use the Services, and the Agreement may be terminated without further notice.
7.4. Upon cancellation or termination of the Subscription, the Subscriber’s access to the Website and Services will cease from the next scheduled collection (renewal) date. SafeBase will retain any Monthly Subscription Fees paid up to the next renewal date, subject to any applicable legal restrictions.
7.5. The Subscriber has the legal right to cancel their Subscription and request a full refund of any fees paid, without reason, within fourteen (14) days from the start of the Subscription, provided that the Subscriber has not accessed any Services on the Website during this period. To cancel, the Subscriber must contact SafeBase at support@safebase.co.za. Should the Subscriber have used any of the Services within fourteen (14) days from the start of the Subscription, the applicable provisions of this clause 7 will apply.
7.6. Refund requests will also be considered in scenarios involving technical issues that prevent access or disputes regarding Service requests or pricing during a recorded conversation with SafeBase via the Contact Centre. Such refund requests will be reviewed and decided upon at the sole discretion of SafeBase.
7.7. If a refund request is approved, SafeBase will process the refund to the original payment method within twenty (20) days of the refund request.
8. LIMITATION OF LIABILITY
8.1. You expressly acknowledge and agree that the Applicable Laws in force in The Republic of South Africa shall, at all times, be applicable to your use of our Website.
8.2. The Website and all content on the Website, including any current or future offer of Services, are provided on an “as is” basis, and may include inaccuracies or typographical errors. We make no warranty or representation as to the availability, accuracy or completeness of the content. Neither SafeBase, its affiliates, its directors, prescribed officers, agents or assigns, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access the Services or use the content or Website, or any functionality thereof, or of any Service Provider Site, even if we are expressly advised thereof.
8.3. Neither you or any other User and shall have any claim against us for any direct, consequential, incidental, indirect or special loss or damages, including, without limitation, business interruption, loss of business information, loss of Data or other pecuniary loss, arising from the unavailability of the use of our Website, regardless of whether such claim is based on breach of contract, delict, breach of implied warranties or otherwise and even if the possibility of such loss or damages could have been foreseen or if we were negligent.
8.4. We therefore do not guarantee that (i) the Website; (ii) the information, content, tools or materials included on the Website; (iii) our servers; or (iv) that any electronic communications sent by us will be free from viruses or other harmful components. We will not be liable for any damages of any kind arising from your use of the Website or from any information, content, tools or materials included on or otherwise made available to you through the Website, including for direct, incidental, punitive and/or consequential damages.
8.5. The Services provided by SafeBase may, in some cases, include the introduction of Service Providers to the Subscriber. These Service Providers will act in their own capacity as contractors to the Subscriber. SafeBase shall not be liable for any disputes, damages, losses, or claims arising from or related to such introductions, as the Service Provider remains the Subscriber’s contractor.
8.6. Although we are committed to providing you with the best possible service, we shall not be responsible for:
8.6.1. any actions or omissions by you that result in a breach of the provisions of this Agreement;
8.6.2. any links to other Sites or web-applications from our Website. You also acknowledge that we cannot control the content of, or the products offered on any Sites;
8.6.3. any suspension or limitation on your use of the Services or access to the Website if we have reasonable suspicion that you are contravening clause 9; or
8.6.4. your reliance on any of the information, content, tools or materials that you obtain or gain access to the Website.
9. LIMITATIONS OF USE:
9.1. You agree not to:
9.1.1. use, reproduce, adapt, distribute, publish or in any other way deal or interfere with the Website or its content;
9.1.2. establish a hyperlink, frame, metatag, similar reference, whether electronically or otherwise, or any other reference to the Website without our prior consent;
9.1.3. use our Website to process Personal Information of third parties;
9.1.4. violate the privacy of any person in order to, or attempt to, gain unauthorized access to our Website, including, but without limitation through hacking, password mining or any other means;
9.1.5. use our Website to engage in any illegal or unlawful activity;
9.1.6. post content on our Website that is not related to any of our Services, is illegal, unlawful, obscene, defamatory, discriminatory, disparaging of others, derogatory, inflammatory, harassing, insulting, offensive or likely to promote violence or hatred against others or that contains abusive, offensive or profane language;
9.1.7. employ automated electronic or mechanical processes designed to negatively affect the performance and our provision of our Website;
9.1.8. utilize our Website in a manner which disrupts our normal operations’
9.1.9. attempt to or gain unauthorized access to our programming, coding or infrastructure; or
9.1.10. circumvent, disable or otherwise interfere with security related features or features that prevent or restrict the use or enforce limitations on the use of our Website.
9.2. We reserve the right to disable your profile and/or limit your access to our Website should there be a violation of this Agreement.
10. MODIFICATIONS
10.1. SafeBase reserve the right, at its sole discretion, to modify or amend the terms of this Agreement at any time. Such modifications or amendments will take effect immediately upon posting the revised Agreement or specific terms within this Agreement on the Website. It is the responsibility of the Subscriber to review the Agreement periodically for updates.
11. INTELLECTUAL PROPERTY
11.1. You acknowledge that the Website, inclusive of its content, graphics, User interface and the underlying scripts and software used to provide the Website and Services, constitute Intellectual Property owned by Ignition and/or its licensors safeguarded by applicable Intellectual Property laws.
11.2. You agree to utilise such Intellectual Property exclusively for personal, non-commercial purposes in adherence to this Agreement. Under no circumstances shall any part of the Ignition’s Intellectual Property be transferred or reproduced except as expressly permitted by this Agreement. You commit not to modify, rent, loan, sell, share, distribute, or exploit the Website or Services and its related Intellectual Property beyond the expressly authorised uses outlined in this Agreement.
12. GOVERNING LAW
12.1. This Agreement is governed by the Applicable Laws of the Republic of South Africa, and any disputes arising from this Agreement shall be resolved in respect of such Applicable Laws.
13. CONTACT INFORMATION
13.1. For more information or any Service related queries, you may contact us at support@safebase.co.za or log a call at 0861 115 353 from Monday to Friday, 08:00 to 17:00, or Saturdays between 08:00 to 12:00.
13.2. We undertake to respond within 48 (forty-eight) hours of receipt of a query, or soon thereafter.
14. MISCELLANEOUS PROVISIONS
14.1. Variation, cancellation and waiver: SafeBase reserves the right to amend, modify, update, or replace these Terms and Conditions at any time at its sole discretion. Any such changes will take effect upon being posted on the Website or upon notification to Users by other reasonable means. Continued use of the Website or Services after any modifications have been made constitutes acceptance of the updated Terms. It is your responsibility to review these Terms periodically for changes. SafeBase’s failure or delay in enforcing any provision of these Terms shall not be construed as a waiver of its rights, nor shall any partial enforcement preclude further enforcement of that or any other provision. Any cancellation or termination of these Terms must be effected in accordance with the applicable provisions set out in clause 7.
14.2. Severability: All the provisions of this Agreement are severable from each other. Any provision of this Agreement which is or becomes unenforceable, whether due to voidness, invalidity, illegality, unlawfulness or for any other reason whatever, will, only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions of this Agreement will remain of full force and effect.
14.3. The Website may contain hyperlinks to Sites or specific sections within the Website. While we make every effort to ensure that all hyperlinks are functional and up to date, we cannot always guarantee their availability or accuracy.
14.4. If you encounter a broken hyperlink or are unable to access the linked content, please contact us at support@safebase.co.za for assistance. We will provide you with the necessary information or alternative access to the content where possible.
14.5. SafeBase accepts no liability for any issues arising from broken or inaccessible hyperlinks, including any reliance placed on the content expected to be available through such links. It is your responsibility to verify the accuracy and relevance of linked content before taking any actions based on it.
ANNEXURE A: SERVICE SPECIFIC TERMS
This Annexure forms an integral part of the Agreement, outlining the scope, limitations, exclusions, and responsibilities applicable to Services offered. The Services listed below are illustrative and include, but are not limited to, the described Services. All Services are subject to provider availability and compliance with the terms of this Annexure.
1. HOME MAINTENANCE SERVICES
1.1. This service is limited to the Subscriber’s eligible Home.
1.2. Subscribers are entitled to up to three (3) incidents per annum or up to the value of R1,200 per year.
1.3. SafeBase will notify emergency services, such as police, fire brigade, or ambulance, upon the Subscriber's request. Response times may vary due to traffic, weather, and accuracy of the information provided by the Subscriber.
1.4. The following services are available under this Benefit:
1.4.1. Plumbers: Assistance with visible burst pipes, blocked drains, toilets, baths, sinks, and emergency geyser issues, including valve problems causing water leaks or loss of hot water.
1.4.2. Glaziers: Replacement of broken or cracked building glass that poses a security risk.
1.4.3. Electricians: Repairs related to power failures caused by distribution boards, earth-leakage relays, geyser connections, burnt wiring, and electrical motors (e.g., gate motors).
1.4.4. Locksmiths: Assistance with broken or lost keys for main entrances or exits, lockouts, and damaged locks.
1.4.5. Appliance Repairs: Out-of-warranty repairs for washing machines, fridges, stoves, ovens, freezers, dishwashers, and tumble dryers.
1.4.6. Pest Control: Treatment of common pests, including ants, cockroaches, rodents, bedbugs, and other listed pests.
1.5. Exclusions include, but are not limited to, the following:
1.5.1. Costs for materials or parts required for repairs.
1.5.2. Repairs not compliant with regulated codes such as SABS standards.
1.5.3. Insurance-related risks, which must be referred to the Subscriber’s insurer.
1.5.4. Specialist services, such as air conditioning or septic tank repairs.
1.5.5. Services for commercial or industrial Home or properties not used for domestic purposes.
1.6. Subscribers are responsible for ensuring that accurate information is provided to facilitate service delivery and for payment of additional costs exceeding the service cap.
2. HOME RELOCATION SERVICES
2.1. This is designed to assist Subscribers with the logistical and financial challenges associated with moving Home.
2.2. Subscribers are entitled to a maximum of R1,500 per annum under this Benefit.
2.3. The following services are available under this Benefit:
2.3.1. Moving Services: Assistance in sourcing reputable moving companies to facilitate the relocation.
2.3.2. Cleaning Services: Arranging for professional cleaners to prepare the new Home.
2.3.3. Reconnection Services: Assistance with reconnecting satellite dishes, washing machines, and dishwashers.
2.4. Subscribers may choose their own Service Providers and submit valid invoices, proof of banking details, and Service Provider contact information to request reimbursement, subject to validation by SafeBase.
2.5. Pre-booking is required at least 48 hours in advance for all services under this Benefit.
3. DEEP CLEANING SERVICES
3.1. This service provides Subscribers with access to professional cleaning services to maintain a hygienic living environment.
3.2. Subscribers are entitled to one (1) incident or up to the value of R1,500 per annum.
3.3. The following services are covered under this Benefit:
3.3.1. Deep cleaning of kitchen cupboards, curtains, mattresses, windows, and post-construction areas.
3.3.2. General household cleaning to ensure a habitable environment.
3.4. Exclusions include, but are not limited to, the following:
3.4.1. Cleaning of ceilings and dangerous areas.
3.4.2. Removal of damp spots or mold, as these are recurring issues caused by external factors.
3.4.3. Cleaning of furnished spaces where items have not been removed by the Subscriber.
3.4.4. Discoloration of surfaces due to wear and tear, which cannot be restored to original conditions.
3.5. Services are available Monday to Friday, 8:00 AM to 5:00 PM, and must be pre-booked at least 48 hours in advance.
3.6. Subscribers opting for their own Service Providers must provide a valid invoice, proof of banking details, and Service Provider contact information for reimbursement, subject to SafeBase’s validation.
4. HANDYMAN SERVICES
4.1. This service is designed to assist Subscribers with minor Home repairs and maintenance tasks.
4.2. Subscribers are entitled to up to R1,200 per annum for handyman services.
4.3. The following services are included under this benefit:
4.3.1. Painting, tiling, paving, carpentry, and flooring repairs.
4.3.2. Repair of doors, windows, and other minor fixtures.
4.4. Exclusions include, but are not limited to, the following:
4.4.1. Specialist repairs, including structural work, kitchen remodels, and glass replacements.
4.4.2. Repairs exceeding one (1) hour of labour or requiring specialized machinery.
4.4.3. Travel costs for services beyond a 25 km radius of major metropolitan areas.
4.5. Subscribers opting for their own handyman must submit valid invoices and proof of payment to request reimbursement, subject to SafeBase’s validation.
5. HOME ALONE SERVICES
5.1. This service provides Subscribers with access to trusted house-sitting and pet-sitting services during their absence.
5.2. Subscribers are entitled to two (2) days of service per annum under this benefit.
5.3. The following services are included:
5.3.1. Placement of trusted house sitters or pet sitters to ensure the safety and care of the Subscriber’s Home and pets.
5.4. Exclusions include, but are not limited to, the following:
5.4.1. Services requested beyond the scope of house-sitting or pet-sitting.
5.4.2. Travel costs for services requested beyond a 30 km radius of major city centers.
5.5. Subscribers must pre-book services at least 48 hours in advance.
5.6. Cancellations made within 48 hours of the scheduled service will count as one of the two allocated days.
5.7. Subscribers may use their own house sitters or pet sitters and submit valid invoices for reimbursement, subject to SafeBase’s validation.
6. MISCELLANEOUS PROVISIONS
6.1. Subscribers are responsible for ensuring accurate information is provided for service facilitation.
6.2. SafeBase assumes no liability for delays, unavailability of Services, or Service Provider failures.
6.3. Services are illustrative and include, but are not limited to, the listed items.
6.4. All Services are subject to availability and geographic limitations as outlined in this Annexure.